FAQs

We are CityMart official sales. At citymart.us you will find only original products. That's why we assure you of the highest quality with our CityMart Warranty.
We were established in 1998, positioning ourselves in the professional R&D and manufacturing of solar street lamps. It is one of the earliest enterprises in China to enter the solar street lamp industry. The company currently covers an area of 40,000 square meters; it has modern industrial plants and first-class production and testing equipment. At the same time, it has a group of professional senior engineers, middle and senior managers, and technicians.

What is the payment currency?

You can only pay in US dollars.

What payment methods can I use?

Once you select checkout, you will be transferred to our secure payment gateway, where you will be able to American Express, Apple Pay, Dinners Club, Discover, Google Pay, Mastercard, and Visa.

How can I check the status of my order?

You will receive email notifications regarding the status of your order. If you are a registered customer, you can also find the status of your order in your profile.

The statutory warranty period for the goods is 24 months.

Complaints will be resolved within 30 days of the date of application.

Where do our goods ship from?

Our goods will be shipped from 1909 Timberline Lane, Fort Collins, CO 80525, United States.

When will the order be processed?

Usually, it takes about 1-2 days(Monday to Friday).

How long does the shipping take?

Usually takes 5-7 days(Monday to Friday).

I bought the product and it doesn't fit. Can I return an item?

Yes, returns are possible under certain circumstances. By law, private customers can opt out of the contract within 30 days of signing the purchase contract, e.g. by remote communication, through the Internet. However, the item must be in good condition, with no signs of use or wear, and in its original packaging. Goods must be sent to the following address: 1909 Timberline Lane, Fort Collins, CO 80525, United States. Please do not send items in cash on delivery, such items will not be accepted. Please notify us by email: [email protected] before shipping.

Where can I complain about a product?

First, please let us know by email: [email protected] and send us a properly filled complaint report (recall notification). And then we'll agree on how to proceed. If we agree to return the goods, the goods must be sent together with a copy of the invoice and a complaint report to the address 1909 Timberline Lane, Fort Collins, CO 80525, United States.

Contact Information: